2024 Conscious Mae Diary

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Hello! I am so happy you are here. My name is Jackie, the person behind Conscious Mae and I am here to help you with any queries you might have. 

I would love to hear from you to talk all things stationery! To get in touch, fill in the below form and I will get back to you as soon as I can.

Have a beautiful day.

All delivery times are provided as guidelines. Please allow 1-2 days handling time prior to shipment. If your order is urgent please let us know through the ‘contact us’ page and we will do our best to send out your order as soon as possible. 

Bulky orders may incur a higher shipping fee. 

All of our orders are packed in eco friendly packaging including compostable mailers and are sent via carbon neutral Sendle.

Damaged goods

In the unlikely chance that your items get damaged during delivery, please contact us through the ‘contact us’ page within 48 hours of receiving your items.

(Within Australia)

All orders are processed within 1-2 business days. 

- Standard postage $10 (3-6 business days)

- Express postage $15 (1-3 business days) 

Please note that during peak times and public holidays shipping delays are out of our control and orders may take longer to arrive. 

(International)

We offer shipping worldwide. For all international orders, please contact us via our ‘contact us’ for a quote. 

Hello, my name is Jackie and thank you for visiting my online store. Conscious Mae was created from a love of supporting local manufacturing and small businesses, creating small batch products, and choosing the best option for our planet. From our humble beginnings I decided that I was going to create an online destination that was completely plastic-free and made in Australia.

All of our stationery at conscious mae has been created with the environment in mind. This includes creating in small batches, printing locally, using ethical and environmentally conscious printers and everything made completely plastic-free, even the packaging. 

This doesn’t stop at our products. All of our packaging is also eco-friendly including compostable mailers and wrapping, biodegradable tape and paper stickers. We want to ensure that our environmental impact is as small as possible.

Internally we always try to use good environmental practices including recycling, minimal packaging and composting. 

Our biggest commitment is sustainability and we will ensure that our processes will evolve and get better as new and improved options become available. 

Thank you for supporting our business. By supporting a brand like ours, you are contributing to a healthy future for our babies and the world they live in.

Conscious Mae makes every effort to ensure that products for sale have clear descriptions and imagery however we understand that not all item(s) purchased online can be what is envisioned. I want you to love the products your purchase from me, so we offer our customers refunds within 60 days of purchase provided all items are in original packaging and of saleable condition. 

- You have 60 days to contact us and return your item(s).

- Email us through our get in touch page on our website with your order number and details.

- A copy of your proof of purchase must be enclosed.

- The postage fee for returning the item(s) is at the buyer's expense.

- Initial postage fees and charges will not be refunded.

- Your refund will be processed once we have received the item(s) and they have been checked and approved by our team.

- You will receive an email once the refund has been processed. 

Faulty items:

Please email us through our get in touch page on our website and someone will be in contact with you. 

Sale items:

We do not offer returns on sale item(s) unless faulty. Please email us through our get in touch page on our website and someone will be in contact with you.